Terms & Conditions
Thank you for choosing Leave A Message – we’re a small business, and every time we get a booking we’re so incredibly grateful.
To protect you, the client, as well as ourselves, we’ve put together these Ts&Cs so the roles and responsibilities are clear from the outset.
By accessing our website, and using our audio guestbook service, you agree to our terms and conditions. You also agree to not download, copy, imitate or display any part of the content found on our website, without the explicit permission and consent of Leave A Message.
By utilising our service located at www.leaveamessage.co.za you agree that all digital communication shared between us and you is legally binding. We reserve the right to amend our terms and conditions - including all other policies - at any time, and your use of our website following any amendments will, therefore, represent your agreement to be bound by them.
We would like to make sure that the users utilising our services are old enough to understand them, and therefore we require each user to be eighteen (18) years or older. Please note that by accessing our website, you agree that you are of the required age and therefore are bound to the terms and conditions.
THE USE OF OUR AUDIO GUESTBOOKS.
Our audio guestbooks are designed to be easy to use, and durable. They’re packaged to look like a vintage dial-up phone and the pictures on our website are an accurate reflection of the product you’ll receive.
When you book with us, you agree to use the phone for the reason it was intended. Any unreasonable damage not considered fair wear and tear will mean a further R4000 fee for your account.
The phone has a removable panel on the back which makes it easy for our team to carry out routine maintenance and retrieve audio files when necessary. Please do not remove the back panel yourself, if the sticker is tampered with, and the device is damaged as a result, you will be liable to the above-mentioned fee of R4000.
We strongly suggest placing the phone in a quiet area where the background noise is minimal – we won’t be held liable if the sound of your guest messages is poor due to background noise issues.
YOUR AUDIO AND VIDEO FILES.
Within 7 days of your event, you’ll receive a file transfer containing all the audio files, as well as an equal amount of video files.
The quality of the audio file will depend on the setting the phone is placed in.
The video files will be of a reasonable quality for social media, and will rely on the image you choose as a “cover” for your event. Please supply a hi-res image if possible, the perfect size is 1000 x 1000.
If in the very unlikely case that your files are corrupted and are unable to be downloaded, we will refund you in full and give you a voucher to use the service for free in future. Don’t stress - this has never happened!
PRIVACY.
Due to the nature of our work, we may listen to some of the messages your guests leave you as we check the quality of the recording and try to eliminate any blank recordings that were made by accident.
We will treat ALL recordings as confidential and private, and none of them will be shared to third parties.
There is also a small chance that one or two of the recordings we send you are, in fact, error recordings your guests made when they were testing the phone out. Please delete those as you see fit.
ORDERS PLACED ON OUR WEBSITE.
We are currently only providing our products and services to the South African (RSA) marketplace, and therefore all our prices are listed as Rands (ZAR) and are not inclusive of VAT.
We reserve the right to make amendments to our prices at any time but guarantee that any confirmed and paid purchases will be carried out before such time. We also reserve the right to cancel any orders that were placed with incorrect details.
We will strive to make available all our advertised goods and services at all times as best we can, but will not be held responsible should we not be able to do so in any event, for any reason.
BOOKINGS.
Your booking is only confirmed once we’ve received your payment in full, to the bank details shared with you via our booking process over email.
Dates fill up fast and we cannot reserve your date without payment, so please be sure to book and pay as far in advance as possible to avoid disappointment.
CANCELLATIONS.
Because we’re a small business with limited stock, cancellations are tricky for us. For example, if you’ve made a booking and decide two weeks before the date that you’d like to cancel – it’s very unlikely we’ll be able to fill your slot and make the money back.
For this reason we’ve outlined the following cancellation and refund terms;
Cancellation 90 days or more prior to event date will mean an 80% refund
Cancellation 30 – 89 days prior event date will mean a 50% refund
Cancellation less than 30 days prior to event will mean a 20% refund
REFUNDS AND DISCLAIMER.
If you are not entirely satisfied with your experience with Leave A Message, please let us know immediately at info@leaveamessage.co.za so we can remedy your situation as soon as possible.
As a general disclaimer, we reserve the right to decline any requests for reimbursement or compensation for damage, deterioration, or any other issues arising from environmental, or misuse-related factors that are out of the control of Leave A Message. We will treat any such case brought to our attention with the greatest of care and fairness, and in all likelihood will always side with you (the customer), but we must state the above in order to ensure that no wild card claims are made.
LIMITATION OF LIABILITY.
The website and all content on our website, including any current or future offer of products or services, are provided on an "as is" basis and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if we are expressly advised thereof.
Whilst every attempt is taken by Leave A Message to ensure your security when making use of the Website, due to the nature of the Internet we are unable to guarantee that any products and services or any websites accessible via the Website are virus- or error-free. We, therefore, caution you to check all emails, attachments, and files before downloading them.
We shall not be liable for any loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under these Terms and Conditions by reason of any event or circumstance beyond our reasonable control, including, but not limited to, any strikes, industrial action, failure of power supplies or equipment, government action or Act of God.
INDEMNITY.
You agree to indemnify Leave A Message against all liabilities, claims and legal expenses that may arise out of, or in connection with any breach by you of these Terms and Conditions.
CONTACTING US.
Leave A Message operates across South Africa, but our home is in Cape Town.
If you would like to get in contact with us regarding any compliments, queries, or complaints, please see our contact details below. We'd love to hear from you!
Email: info@leaveamessage.co.za
Instagram: www.instagram.com/leaveamessage_za
Facebook: www.facebook.com/leaveamessageza
TikTok: www.tiktok.com/@leaveamessage_za